Delivery:
Our deliveries are handled by Bpost.
In Belgium, you should generally allow 3-5 working days to receive your coffee parcel, and 3 to 10 days for accessories.
Please note: we only roast in small quantities to guarantee you freshly roasted coffee. Parcels may therefore only be sent after the next Monday roast.
This delivery time is given as an indication only, and a delay in delivery cannot under any circumstances entitle you to a discount or benefit of any kind.
You will receive an email with a link to track your parcel.
Delivery within Belgium costs €8.75 incl. VAT (€7.95 to a pick-up point).
Delivery is free in Belgium for orders from €90 incl. VAT.
For France:
Delivery costs €18 incl. VAT.
Delivery is free for orders from €200 incl. VAT.
For the Netherlands:
Delivery costs €12 incl. VAT.
Delivery is free for orders from €200 incl. VAT.
For Luxembourg and Germany:
Delivery costs €13 incl. VAT.
Delivery is free for orders from €200 incl. VAT.
Returns
We are proud to offer you quality products that will meet your expectations.
However, should you encounter a problem, please email us at sales@cafesjjlooze.be, stating:
– your order number
– your full contact details, including your phone number
– the nature of the problem
One of our team members will contact you as soon as possible to find a solution.
You will find all your rights regarding deliveries and returns of goods in our general terms and conditions.